What can I do?

终于忍不住了。写了一封信给Today，希望他们充当罗宾汉，体恤被欺压的百姓。

xxxxxx

What can I do?

While Singapore 2009 Customer Satisfaction Index has gone up, thanks to banks and hospitals (Jan 26), one of the customer service provider giants, Starhub, proved to be disappointing.

As a tennis enthusiast, I recently called to subscribe to its Sports group in order to watch the Australian Open. Over the phone, the customer service officer assured me that the channel will be activated at midnight on 18 Jan. However, on 18 Jan, 8am, I realized that the channel has not been activated. What can I do? I called 1633 and waited for 20 min to speak to a customer service officer. I finally got my sports channel, 50 min late after my iced tea turned warm.

Then I thought, I can use my accumulated points to subscribe to Sports group. I was told by the same customer service officer that I can do it online. On 21 Jan, I tried to make redemption online repeatedly but failed. What can I do? I rang 1633 again and was told that the website is undergoing maintenance and it will be up on 25 Jan. There wasn’t any message whatsoever on the website mentioning about the maintenance. Redemption can’t be made over the phone. What can I do? I waited until 25 Jan.

On 25 Jan, when I logged on again, the website is still down and I was asked to log on again after 6pm. At 8pm, I tried again, I was asked to try again at 10pm. Before I go to bed, I tried again and was asked to try again 8am the next day. What can I do? I have been trying everyday since.

Until 29 Jan, the website was finally up but to my disappointment Sports group is no longer available for redemption. What can I do? I rang 1633 again only to go through the same ordeal. I was told that the Reward Department will call me but no return call has been made. What can I do? Frustrated, I rang again. After 35 min wait, I got through and asked to speak to a supervisor or manager but none was available. I was repeatedly placed on hold for a total of further 45 min until I gave up.

So, what else can I do? I wrote this letter only to hope that my voices can be heard.